Frequently Asked Questions
Everything you need to know about our clean, Brooklyn-crafted beauty essentials.
Are Element Brooklyn products natural and cruelty-free?
Yes. All our products are 100% cruelty-free and formulated with plant-based ingredients. We never test on animals and avoid harsh synthetics, sulfates, and parabens.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days.
What is your return policy for skincare products?
We want you to love your glow. If you are not satisfied with your purchase, you can return gently used products within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I store my products to ensure longevity?
Because we use natural preservatives, we recommend storing your products in a cool, dry place away from direct sunlight to maintain the potency of the botanical active ingredients.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our Brooklyn studio, you will receive an email with a tracking number and a link to monitor your shipment's progress.